1. Placing an Order

Orders can be placed through our website (https://maheer-decor.com). After placing an order, you will receive a confirmation email with your order details.

2. Order Processing Time

We strive to process all orders within 1-3 business days. Processing times may vary based on item availability and order volume.

3. Payment

We accept secure online payments through trusted third-party gateways. All payments must be made in full at the time of ordering.

4. Shipping & Delivery

Shipping timelines vary based on location and product type. Estimated delivery timelines will be provided at checkout. Delays caused by couriers or unforeseen circumstances are not our responsibility.

5. Order Changes & Cancellations

Once an order is placed, changes or cancellations can only be made within 12 hours by contacting us via our contact form. After that, the order will be processed and shipped accordingly.

6. Return Eligibility

Returns are accepted within 7 days of delivery under the following conditions:
– The item must be unused and in its original packaging.
– Items damaged during delivery must be reported within 24 hours of receipt.
– Customized or personalized items are non-returnable unless damaged or defective.

7. Return Process

To initiate a return, please contact us through the contact form on our website. Provide your order number, reason for return, and photos (if applicable). We will guide you through the return process.

8. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7-10 business days.

9. Exchanges

If you received a defective or incorrect item, we will offer an exchange or a full refund, depending on the situation.

10. Contact Us

For any order or return-related queries, please contact us through our contact form: https://maheer-decor.com/contact-us/